About these terms
These terms apply to every order placed with Dima Laundry LLC, at a branch, by phone, on WhatsApp, on the website or in the Dima Laundry app. By placing an order you accept them.
Prices and payment
Prices follow our published price list, which is the same at every branch. Specialist items, heavy stains, restoration work and unusual garments are priced after inspection, and we confirm the price before cleaning. Payment is due on collection or delivery unless you have a commercial account.
Care labels and inspection
We inspect every item at intake and follow the manufacturer's care label. If an item has no label, a damaged label, or a label we believe is wrong, we will clean it at the customer's risk or ask you first. Please tell us about stains, delicate trims and anything special when you hand items over.
Pockets and valuables
Please empty all pockets. We are not responsible for money, jewellery, documents, electronics or other items left in garments.
Things we cannot guarantee
Some stains, colour loss, shrinkage, fabric wear, loose buttons and trims, and faults in the garment's manufacture cannot be fully prevented or removed. We will always do our best and tell you if we see a risk before cleaning.
Problems with an order
Please check your order when it arrives and report any problem within 48 hours with photos, keeping the item as returned. We will inspect it and, where we are at fault, re-clean it free of charge or offer compensation.
Compensation limit
If an item is lost or damaged through our fault, our liability is limited to 10 times the cleaning charge for that item, or the item's depreciated value if lower. We are not liable for indirect losses.
Pickup and delivery
We collect and deliver at the times agreed when you book. Please make sure someone is available or leave clear instructions. Delivery times are estimates and can change at busy times such as before Eid.
Uncollected items
Items not collected within 90 days of the ready date may be donated or disposed of after we have tried to contact you.
Commercial accounts
Commercial customers are covered by their service agreement, which takes priority over these terms where the two differ.
Governing law
These terms are governed by the laws of the Emirate of Dubai and the United Arab Emirates. Disputes go to the courts of Dubai.
Contact
Questions about these terms: info@dimalaundry.com or 800 DIMA (3462).
Last updated October 2026.